With the philosophy “Alone faster, together further,” we form a close partnership with your referring practitioner—whether a dentist, endodontist, orthodontist, or stomatologist. Through consultation, mutual trust, and shared expertise, we carefully coordinate every step.
As dentists, we are not always known for being everyone’s best friend. Nevertheless, we strive to prove the contrary and will do our utmost to treat you to your full satisfaction and make your visit to our practice as pleasant as possible.
To provide you with more insight into our methods and to guarantee the quality of care, we would like to go over our house rules. Please feel free to read this page carefully.
As soon as you make an appointment, by telephone or via email, you declare your agreement with the house rules below.
Appointment made? Then you declare your agreement with our house regulations.
In our practice, we work exclusively with treatments by appointment. This means it is not possible to drop by without an appointment with the intention of being treated immediately. Making and rescheduling appointments can only be done by telephone or at the reception desk. We are happy to remind you of your appointment via SMS; it is therefore important that your contact details remain up to date. We ask you to inform us if this information changes.
Please be sure to bring your referral letter, identity card, and potentially your medication schedule when you come for your first consultation.
We ask new patients to check in at least 5 minutes before the appointment so that the file can be created and the medical questionnaire completed. For the first visit to your dental specialist, you can expect the following: a review of the referral request, a medical questionnaire, a targeted clinical oral examination, and a radiographic examination, usually consisting of a series of detailed images.
If you have been referred for the placement of an implant, we start the consultation by taking a comprehensive 3D X-ray, after which we discuss our planning with you. Do not hesitate to ask for explanations regarding specific issues.
We are happy to think along with you to find a targeted solution.
Our appointment reminders via SMS cannot be replied to via SMS. You can contact us at our landline number or via email. The fact that we help remind you of your appointment is an additional service from our side. However, you remain responsible for appearing at your appointment. Cancellation cannot be done by email; cancellation is only possible by telephone.
Unable to attend your scheduled appointment? Please cancel it at least 24 hours in advance. This allows the specialist to have a free slot in their schedule again, making it possible to assist another patient. In this way, you help ensure that we do not lose valuable time that could otherwise be spent on another patient, and we will not be forced to charge a missed appointment fee.
If you do not manage to notify us in time, we will be forced to charge a compensation fee of 25 euros per scheduled 15-minute block.
Always try to be on time for your appointment. If this is not possible, try to notify the dentist as soon as possible and keep the delay to a minimum. When you are late, the dentist will finish your treatment later, which means all patients after you will also have to wait. You also like to be helped on time, don’t you?
If you arrive very late, the dentist may decide not to proceed with your appointment. In the event of repeated lateness, no new appointments will be given.
It naturally happens that a treatment takes slightly longer than planned. Therefore, do not worry if you are waiting in the waiting room. Consider that if you were in the chair, you would also want the specialist to take the necessary time to perform the treatment as well as possible.
We thank you in advance for taking this into account.
Congratulations! If you are (possibly) pregnant, please always clearly report this to your practitioner before the treatment. This allows us to optimally tailor our care to your situation. Most treatments can be performed perfectly during pregnancy without risk to your child.
Please always report this to your dentist before the treatment starts. Some medications can have an undesirable influence. Changes in your medication schedule should also be reported to provide you with the best care.
Please note that we work as a team with your referring dentist (or dental specialist). Good communication is therefore paramount. In consultation with your referrer and depending on the established dental situation, we advise coming for a check-up at least once a year. During these follow-up appointments, your teeth will be checked, tartar removed, and additional radiological information will be collected on a regular basis. This information is then always shared with your own dentist. If you would like to stay informed yourself, we can forward the referral email to you.
After each treatment, payment is settled immediately; this can be done in cash or via Bancontact. For everyone’s safety, we ask that you pay with Bancontact as much as possible. In the absence of payment, a bank transfer form may be provided. Payments by bank transfer must be made within 10 working days. In the absence of timely payment, an additional 25 EUR in administrative costs will be added for every 10 working days overdue.
Our dental specialists work according to the latest insights, using innovative materials and equipment. To continue guaranteeing this, they constantly undergo (inter)national training. We can only provide this high-quality care on a non-conventioned basis.
However, we cannot provide a guarantee on procedures and treatments. Although we do our utmost to achieve the best possible result, there are always factors beyond our control that may influence the result or durability. We are happy to go over every future treatment plan orally. After your agreement, an overview will be prepared and provided to you. We ask you to sign this estimate.
The dentist cannot be held personally liable for any errors in the workplace, as they act on behalf of their company, which is mentioned below.
RIZIV number: 3-87117-10-006
Company number: 0474.903 585
Legal form: BV
Practice addresses: Langensteenweg 55, 1785 Merchtem (Practice for Periodontology – Implantology)
Fee transparency: non-conventioned
Professional liability insurance: Protectas
RIZIV number: 3-18138-22-006
Company number: 0774 895 287
Legal form: BV
Practice addresses: Langensteenweg 55, 1785 Merchtem (Practice for Periodontology – Implantology); Bredabaan 536, 2930 Brasschaat (Clinius); Albrecht Dürerstraat 33/A, 2050 Antwerp (Icarus); Herestraat 49, 3000 Leuven (KU Leuven)
Fee transparency: non-conventioned
Professional liability insurance: Protectas
RIZIV number: 3-2006040-006
Company number: 1000 361 790
Legal form: BV
Practice addresses: Langensteenweg 55, 1785 Merchtem (Practice for Periodontology – Implantology); Aalstersesteenweg 88, 9400 Ninove (Periodontology Valerie Rummens); Herestraat 49, 3000 Leuven (KU Leuven)
Fee transparency: non-conventioned
Professional liability insurance: AMMA
You can always share information via email. If an urgent problem arises, you can contact the dentist on call during weekends, public holidays, and bridge days via the central emergency number 0903/39969. This is available from 9 AM to 6 PM. Please note, this is a paid number and costs 1.5 EUR per minute. The call center will connect you with the nearest dentist on call. Be sure to note the address. Only urgent treatments are performed during the on-call service. You can find more information at www.tandarts.be
Practice for Periodontology – Implantology Merchtem collects, processes, and shares all data in accordance with the General Data Protection Regulation (GDPR). This regulation aims to regulate and secure the processing of personal data. In the context of your healthcare, your dentist is required to keep personal data about you. To guarantee the security of your personal data, your practitioner will always process and store all acquired information in GDPR-compliant software.
In our practice, the specialists are heavily committed to striving for improvement. This is only possible through thorough documentation; clinical and radiological. We do this not only with the aim of optimizing your individual treatment result but also to grow clinically and scientifically.
If you prefer that no oral photos are taken during procedures or consultations, you can always present this to the treating specialist. If you have questions regarding the GDPR, you can contact the data controller.
Name of data controllers: Greet De Mars
Contact details: greetdemars@paromerchtem.be
De Greef – De Mars BV (CBE 0474-903-585)
RPR Dutch-speaking Enterprise Court Brussels – Waterloolaan 70, 1000 Brussels
Visa: FPS Public Health, Directorate-General for Healthcare Professions
RIZIV: Galileilaan 5/01, 1210 Brussels
Recognition of special professional title: Agency for Care and Health, Information and Care Professions Department
Dental radiography license: Federal Agency for Nuclear Control (FANC)
Professional liability insurance: Protectas
Please always bring your identity card, isi+ card, or health insurance sticker.
Do not forget to report any changes in address, insurance, health status, medication schedule, telephone, or email at the reception desk.
If you have a preference for a particular specialist, please state this clearly when making the appointment.
You agree that we have the right to access your Global Medical Record.
Where work is done, mistakes are sometimes made. We will always try to resolve misunderstandings in all reasonableness and in consultation with you.
Smoking is prohibited within our dental practice and associated buildings. This also applies to the smoking of electronic cigarettes.
Do you wish to take a photo, film, or sound recording of the practice, treatment, staff, and/or other patients? This is only allowed if you have explicitly requested and received permission from the person(s) involved. We ask you to respect the privacy of patients and staff, including on social media.
We request that you look after your own belongings. Our dental practice is not liable for damage, theft, and/or loss of your property. We therefore advise you not to leave your belongings unattended.
Do you have a suggestion, comment, compliment, or complaint? We would like to hear it. You can always pass them on to us. This can be done in our dental practice itself, but also via email (info@paromerchtem.be) or by telephone (052 37 07 41). We are happy to assist you.